Hotel Excelsior – A Favorite for Families in Zermatt
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Key details
About the Hotel
Hofmattstrasse 38, Zermatt, 3920,
-
Close to the village center
Great
8.5
9.4
/10
4.8
/5
Loved by Hotel Excelsior guests
Room upgrades
Balcony mountain views
Heated bathroom floors
Fixed menu dinner
Stylish Swiss decor
"Great views of the Matterhorn."
Haidi from United Kingdom
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"The view is good."
Wai from Hong Kong
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"We got a free room upgrade that had a Matterhorn view which was such a nice surprise!"
Anne from Australia
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"Our room was exceptionally comfortable and had a balcony that looked directly at the Matterhorn."
mcushboy from United States
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"My husband and I stayed for a week in Hotel Excelsior on a half board basis."
HLM24 from United Kingdom
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Family-run hotel with Matterhorn views in central Zermatt
Amenities
Hotel Excelsior offers a free shuttle service to major attractions and mountain railways, including the Gornergratbahn and Sunnegga Express funicular located 400 meters away. The hotel provides ski storage facilities, a children's playground, and a sun terrace with garden access. Guests have access to a bar, a coffee house on site, and a minimarket within the property.
Rooms
All rooms are south-facing and provide direct views of the Matterhorn from private balconies. Room types include Double Rooms with Balcony and Matterhorn View, Deluxe Double Rooms, and Single Rooms. Each room has a private bathroom, heating, and a safety deposit box.
Location
The hotel is a 6-minute walk from Zermatt train station and within walking distance to the town center and supermarket. The Gornergratbahn and Sunnegga Express funicular stations are 400 meters away, providing access to skiing and hiking areas. Nearby attractions include the Matterhorn Museum, Wolli Land - Spielplatz playground, and Schwarzsee lake.
Dining
The La Ferme restaurant serves French and Swiss cuisine on a summer terrace. A second on-site restaurant offers local and international cuisine. The hotel also has a cozy bar area with outdoor dining options available seasonally.
Family
The hotel is family-run and provides a children's playground on the premises. Families can book spacious double rooms with Matterhorn views and balconies. The hotel also offers ski storage and luggage storage, and staff can arrange complementary drop-offs to the train station.
Highlights
Rooms: South-facing rooms with Matterhorn views and balconies
Dining: La Ferme restaurant with summer terrace
Location: 400 meters from Gornergratbahn and Sunnegga Express
Ski: Ski storage and free shuttle to mountain railways
Family: Children's playground and family-run atmosphere
Pet: Pets allowed on premises
Transport: Free shuttle service to major attractions
“My stay at Hotel Excelsior in Zermatt was marked by the truly commanding presence of the Matterhorn, a view made all the more potent from a spacious room and balcony. The hotel's convenient position near the village center and transport links meant Zermatt unfolded effortlessly, complemented by the staff's genuine helpfulness. Dining here, particularly the evening meals, proved to be a delightful surprise, offering well-executed local dishes that added substance to the experience.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Single Room
2 persons
13 sq. feet
1 Single bed
Heating
Shower
room details
Double Room Balcony Matterhorn View
2 persons
23 sq. feet
2 Single beds
Balcony
Heating
room details
Deluxe Double Room Balcony Matterhorn View
2 persons
29 sq. feet
2 Single beds
Balcony
Heating
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
September 2026 - September 2027
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.3/10Review score
General
No smoking on site
Free Wi-Fi
Safe deposit box
Pets allowed
Security
Luggage storage
Ski storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Skiing
Hiking
Cycling
Guest Parking
No parking available.
Services
Room service
Housekeeping
Laundry
Shops/Commercial services
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Packed lunches
Children
Cots
Spa & Leisure
Sun terrace
Garden area
Room features
Heating
Mini-bar
Sitting area
Ironing facilities
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Dining Onsite
Hotel Excelsior features delightful dining venues that embrace a tapestry of Italian and local flavors, perfect for families and romantic evenings alike. With a focus on fresh, hearty dishes, each restaurant creates a welcoming atmosphere that invites guests to indulge and savor every moment.
Restaurant Luna
Italian and Local
Ambiance
Modern and Family-friendly
Key Offerings
Signature vegetarian dishes alongside juicy steaks and Italian classics, taking guests on a culinary journey through Italy's diverse regions. Ideal for a laid-back family meal or a casual dining experience.
Reservation
Not needed
Hours vary.
Restaurant La Ferme
Italian and Local
Ambiance
Traditional, Romantic, and Family-friendly
Key Offerings
A charming menu filled with comforting Italian and local delicacies, featuring tantalizing vegetarian options and a warm atmosphere perfect for intimate dinners or family gatherings.
Reservation
Recommended
Hours vary.
Pergola
Italian and Local
Ambiance
Casual and Welcoming
Key Offerings
Offering a diverse range of vegetarian-friendly dishes, this relaxed venue is the go-to spot for enjoying classic Italian flavors paired with locally inspired creations, perfect for a casual meal.
Reservation
Not needed
Hours vary.
Hotel Excelsior Location
Hofmattstrasse 38, Zermatt, 3920,
Explore Zermatt
Local Highlights Near Hotel Excelsior
Top Attractions
Activities
Dining
Entertainment
Matterhorn Museum
4 minutes' walk
Local history and culture showcased in this engaging museum. Visit for exhibitions on the iconic Matterhorn.
Kapelle Winkelmatten
5 minutes' drive
Charming chapel surrounded by stunning mountain views, offering a peaceful retreat and photo opportunities.
Gorner Gorge
5 minutes' drive
A scenic gorge with breathtaking natural formations and walking trails, perfect for a family-friendly adventure.
The Matterhorn
20 minutes' walk
Iconic peak that creates a stunning backdrop for photos. A must-see for visitors to Zermatt.
Hiking Trails
15 minutes' walk
Various trails start nearby, suitable for all fitness levels, offering stunning views of the Alps.
Forest Fun-Park Zermatt
15 minutes' walk
Adventure ropes course for thrill-seekers of all ages, providing a unique way to enjoy the forest.
Take it Doner
5 minutes' walk
Casual spot known for delicious doner kebabs and quick bites, perfect for a relaxed meal after a day out.
Restaurant Schäferstube
8 minutes' walk
Traditional Swiss restaurant specializing in fondue and raclette, with a cozy atmosphere and local dishes.
Zermatt Music Festival
20 minutes' walk
Seasonal music festival featuring live performances by local and international artists, vibrant community atmosphere.
Café du Snob
5 minutes' walk
Charming café with live music events and cozy seating, perfect for relaxing after a day of exploration.
Tips on navigating the city
City Centre
Zermatt 2 min · 400 ft
Airports
Sion (SIR) 116 min · 47.8 mi
Agno (LUG) 243 min · 100.5 mi
Train
Zermatt railway station 6 min · 1700 ft
Train 2 min · 400 ft
Bus
Bus stop 18 min · 7.3 mi
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Property information and rules
Check-in
from 15:00-22:00
Check-out
from 07:00-11:00
Guest Parking
No parking available.
Internet
High-speed internet access is available in public areas for free.
Breakfast
A full breakfast is served at the price of CHF 1.0 per person.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are allowed on request.
Languages
German
Year renovated:
2012
Number of floors:
4
Number of rooms:
25
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 308 verified reviews
8.5 /10
Great
90 %
Recommend
Breakfast
8.5/10
Cleanliness
8.9/10
Comfort
8.9/10
Facilities
8.3/10
Free Wi-Fi
8.9/10
Location
9.5/10
Paid Wi-Fi
7.8/10
Staff
8.8/10
Value for money
8.2/10
Pros
Matterhorn views
Really good cleanliness
Attentive staff
Cons
Uncomfortable mattresses
Limited breakfast options
Outdated facilities
Guest reviews
based on 111 reviews
4.5/5
based on 600 reviews
8.5/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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